We currently ship to all Latin-America, USA and Canada.
Shipments to non-Mexican countries may be liable for customs taxes and additional feed. In all cases, the costs are responsibility of the buyer and will be settled at the given customs office.
If the package is returned to us because several delivery attempts failed, it will be the customers responsibility to re-pay for the shipping service.
Due to the pandemic situation, we can’t guarantee that the usual delivery times will be met. If you need an urgent delivery, please contact us before making your purchase.
You will receive a link to track your order in your confirmation email after your purchase is completed. If you have any further questions about your tracking or need to add more information for your order’s delivery, please get in touch.
Shipping information may take up to 24 hours to be updated.
Orders & Payment
We accept the following payment methods: credit card, PayPal, wire transfer, and also payments via OXXO using a referral number. All credit-cards are accepted.
Add the products you’re interested in buying to your shopping cart, after this, you will be able to continue shopping or go directly to check-out. Select the shipping method of your preference (there’s also showroom pick-up), enter the delivery address (please be as clear as possible), select the payment method and confirm the order. Prior to this, you will receive an email confirmation with the tracking link to your order so you can check the status.
You can remove items you no longer wish to buy from your shopping cart, as long as you have not yet completed and paid for the order.
It is completely safe to use your card, since all the payments are processed through PayPal, Stripe and Conekta/Mercado-Pago. All these operators offer complete guarantees to ensure that transactions are always carried out in a secure manner and protecting your personal information.
Confirmation emails for each order are sent out automatically, if you didn’t receive the email, we urge you to check in your spam folder. If you still cannot find it, please contact us directly so we can assist you.
Please contact us via email at firstname.lastname@example.org or through WhatsApp at +52 55-5105-6587 so we can exchange it for the right product.
Orders that have already been paid/shipped can’t be canceled.
Semi-precious stones may vary slightly in shade, as a result of their natural origin. These color variations will not be considered as defects or flaws.
Depending on our collection, we use a different range of materials like sterling silver, semi-precious stones, micro-pave cubic zirconia, stainless steel and pure gold. All of our products are nickel and lead-free which makes them hypo-allergenic!
At Dolomiti, we ensure top-quality jewelry pieces. All of our products are carefully handcrafted, offering the highest-quality finish standards. All of our materials are carefully selected and are subject to the strictest quality controls.
Returns & Exchanges
At Dolomiti, we want you to be completely happy with your purchase! Exchanges or returns apply if you are not satisfied with the products, your order arrives broken/damaged or if you chose the wrong size.
In any case, the products must be in perfect conditions and show no evident signs of being used, and in its original packaging, or else no return will be carried out. It is the buyer’s responsibility to provide adequate packaging to make sure the items arrive to DLMT in perfect conditions. If the items are received in poor conditions, we won’t be able to carry out the return as requested.
Notes: *We only accept returns and/or exchanges within 14 days of purchase or delivery date. *Dolomiti is not responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.
All shipping costs associated with an exchange or return are to be covered by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by Dolomiti.
You have 14 days after delivery/purchase date to get in touch with us and either send the order through mail or to come directly to our Roma Norte showroom.
Of course! If you would like to receive personalized assistance, please contact us through WhatsApp and we will help you throughout the whole product selection and shopping process.
When your order leaves our warehouse (normal prep. time is 24 hours), you will receive your email confirmation that includes your tracking number for the selected delivery courier plus the tracking link. If the information has not been updated, please allow 24 hours to check again. If the information delays more to be updated or if your package appears to have been delivered but you didn’t receive it, please contact us immediately.
We normally include all the products in your order in the same box, but if you wish to add the special gift box option (that includes gift box, jewelry polish cloth and personalized message sent in a hand-written card) you can add it to your order in the shopping basket before proceeding to the payment page.
If you’re able to add a piece to your cart, it means it is in stock. Out of stock items will usually be re-stocked within 4-6 weeks, if you want to get notified when the product is available again, select the “notify me when back in stock” option in that product’s page. Some products or special collections have a limited amount of pieces and won’t be re-stocked ever again.
All items are subject to change without prior notice. Price can also be affected if there’s an active promotion or discount.